Who we are

Explain Market Research helps organisations develop service excellence, build better brands and become more competitive through customer, staff and stakeholder insight.

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Selected client

Skipton Building Society was founded in 1853 and is the 7th largest building Society in the UK and one of the largest financial institutions in the North of England.

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Awarded Culture For Success

At the North East Service Network Annual Awards dinner, Explain Market Research won the Culture for Success 2008 award for companies with less than 50 employees.

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Jon Bird - Director of External Affairs, CE Electric UK

“The team at Explain have been excellent business partners in advising and guiding our improvement actions this year so it was a proud moment in November 2008 when we won contact centre of the year”